1. Scope of Application
This Shipping Policy governs the transport and delivery conditions for orders placed on www.tecnikalcnc.com by customers located in Spain and the rest of the European Union.
2. Shipping zones & estimated delivery times
| Zone | Estimated Delivery Time* | Standard Carrier |
| Mainland Spain | 2–4 business days | MRW / SEUR |
| Balearic Islands | 3–5 business days | MRW / SEUR |
| Canary Islands | 7–10 business days | Correos / DHL Express |
| Portugal | 3–5 business days | DHL Express |
| Rest of the EU | 5–8 business days | DHL Express |
* Delivery times are calculated from the confirmation of payment and order processing.
3. Shipping Costs
- Mainland Spain and Portugal
- Balearic and Canary Islands:
- est of the EU:
4. Shipping Process
- Order Confirmation
- Once payment is validated, you will receive an email with your order number and a summary of the items.
- Once payment is validated, you will receive an email with your order number and a summary of the items.
- Order Preparation & Dispatch
- Your order will be prepared within 24–48 business hours.
- Your order will be prepared within 24–48 business hours.
- Shipping Notification
- Once the order is handed over to the carrier, you’ll receive an email with:
- Tracking number
- Assigned carrier
- Link to check delivery status
- Tracking number
- Once the order is handed over to the carrier, you’ll receive an email with:
5. Tracking & Delivery
- Tracking: You can follow your shipment using the link provided in your shipping email.
- Delivery Address: The order will be delivered to the address you provided.
- Change of Address: Let us know before the shipping notification is sent. Changes after dispatch may result in delays or additional costs.
6. Liability & Insurance
- Transport Damage: Tecnikal S.C. insures all shipments against damage or loss during transport.
- Claims:
- Report any issue to the carrier within 24 hours of receiving the package.
- Send to tecnikalcnc@gmail.com with photos and a description of the damage.
- Replacements or refunds will be processed within a maximum of 15 days.
- Report any issue to the carrier within 24 hours of receiving the package.
7. Customs & Duties
- Canary Islands: The recipient is responsible for IGIC, customs duties, and any applicable handling fees.
- Rest of the EU: No tariffs apply, but local formalities may be required depending on the country.
8. Exceptions & Special Items
- Custom or Made-to-Order Parts: Add 7–10 extra business days to standard delivery times.
- Bulky or Heavy Items: May involve special rates or delivery times. We will contact you after your order to confirm.
9. Force Majeure
Tecnikal S.C. shall not be held liable for delays or failed deliveries caused by force majeure, strikes, extraordinary logistical disruptions, health or customs restrictions, or other unforeseen events.
10. Contact & Support
For any questions or issues related to shipping, contact us:
- tecnikalcnc@gmail.com
- Phone: +34 662 198 834
- Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM
